How to send in samples
If you would like to send in an old system, templates and samples, just follow these steps.
Method 1: Send by regular post service
With post service, it usually takes about 2-4 weeks to reach us. We recommend you choose registered mail because it has a tracking number to track the package. If there is no tracking number, we are unable to help track the package.
1. In preparation, securely pack the items.
2. Download our post address and customs tag, then print and attach the address tag on the envelope outside your package.
Please declare the value of the samples you are sending in less than US$10, this will avoid the possibility of the package being stuck in customs.
3. Hand over the package to the post office or other international courier service company.
4. Inform us with the tracking information (courier company name, and tracking number) if any.
5. Lordhair will confirm the arrival of your package as soon as we receive it.
Method 2: Send by fast courier service
With this service, your package should arrive within 3-4 business days after you send the package out.
1. In preparation, securely pack the items.
2. Fill in an air waybill. Click here to view a complete Fedex waybill sample. You will see the Lordhair address details on it. You also can choose DHL, UPS, TNT, etc.
Please declare the value of the samples you are sending in less than US$10, this will avoid the possibility of the package being stuck in customs.
3. Call your local courier companies to pick up the package.
4. Inform us with the tracking information (courier company name, and tracking number).
5. Lordhair will confirm the arrival of your package as soon as we receive it.
Method 3: Lordhair pick up service
With this service, we will pay the courier charge with Lordhair account and then charge you the shipping cost. Your package should arrive within in 3-4 business days after you send it out.
1. Lordhair will send you a debit note for payment of the courier charge.
2. Tell us your full address (including post code and phone number), Lordhair will call the courier company to pick up the package from your address.
3. In preparation, securely pack the items.
4. Lordhair will send you an air waybill via email. Please print and sign, then attach it to the samples.
5. Lordhair will inform the courier company to pick up the package from your address.
6. Lordhair will confirm the arrival as soon as the package arrives.
Some customers ask us why they should choose our pick up service? Lordhair gets discounted prices from courier companies, which is usually lower than the shipping cost when the client pays the courier company directly. Therefore, method 3 is a good option to send in templates and samples.
As soon as your package arrives, Lordhair will contact you to confirm all the order details and sort out any remaining issues. Then production begins immediately.