We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

This Privacy Notice describes how Lordhair.com collects and processes your personal information through Lordhair websites, products, services, and applications that reference this Privacy Notice (together "Lordhair Services"). By using Lordhair Services, you are consenting to the practices described in this Privacy Notice

 

What Personal Information About Customers Does Lordhair Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

• Information You Give Us: We receive and store any information you provide in relation to Lordhair Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Lordhair Services.
• Automatic Information: We automatically collect and store certain types of information about your use of Lordhair Services, including information about your interaction with content and services available through Lordhair Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Lordhair Services and other content served by or on behalf of Lordhair on other websites. 
• Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. 

 

For What Purposes Does Lordhair Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
• Provide, troubleshoot, and improve Lordhair Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Lordhair Services.
• Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Lordhair Services.
• Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.
• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
• Communicate with you. We use your personal information to communicate with you in relation to Lordhair Services via different channels (e.g., by phone, email, chat).
• Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Lordhair, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Lordhair Services, we use cookies and other identifiers.

Does Lordhair Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries Lordhair.com that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

l Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

l Protection of Lordhair and Others: We release account and other personal  information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of Lordhair, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer.

 

What About Advertising?

• Third-Party Advertisers and Links to Other Websites: Lordhair Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
• Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Lordhair ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier.

 

Examples of Information Collected

Information You Give Us When You Use Lordhair Services

You provide information to us when you:

• search or shop for products or services in our store;
• add or remove an item from your cart, or place an order through or use Lordhair Services;
• download, stream, view, or use content on a device or through a service or application on a device;
• provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us);
• upload your contacts;
• offer your products or services on or through Lordhair Services;
• communicate with us by phone, email, or otherwise;
• complete a questionnaire, a support ticket, or a contest entry form;
• provide and rate Reviews;
• specify a Special Occasion Reminder;
• employ Product Availability Alerts , such as Available to Order Notifications.

 

As a result of those actions, you might supply us with such information as:

• identifying information such as your name, address, and phone numbers;
• payment information;
• your age;
• your location information;
• your IP address;
• people, addresses and phone numbers listed in your Addresses;
• email addresses of your friends and other people;
• content of reviews and emails to us;
• personal description and photograph in your profile;
• images and videos collected or stored in connection with Lordhair Services;
• corporate and financial information.

 

Automatic Information

Examples of the information we collect and analyze include:

• the internet protocol (IP) address used to connect your computer to the internet;
• login, email address, and password;
• the location of your device or computer;
• content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• Lordhair Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
• version and time zone settings;
• purchase and content use history, which we sometimes aggregate with similar information from other customers;
• the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
• phone numbers used to call our customer service number;
• images or videos when you shop in our store.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

• updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
• account information, purchase or redemption information, and page-view information and information about your interactions with products and services offered by our subsidiaries;
• search results and links;

 

Information You Can Access

Examples of information you can access through Lordhair Services include:

• status of recent orders (including subscriptions);
• your complete order history;
• personally identifiable information (including name, email, password, and address book);
• payment settings (including payment card information and promotional certificate);
• email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
• shopping lists (including Wish Lists);
• your content, devices, services, and related settings, and communications and personalized advertising preferences;
• content that you recently viewed;
• Your Profile (including your product Reviews, Reminders and personal profile).